Load Up™ Recall

Voluntary Product Recall Notice on Ruffwear's Load Up™ Harness

On January 25, 2022, Ruffwear voluntarily recalled the Load Up Harness released on August 25, 2021.

We’ve received two reports where the metal side-release buckle can unclip during use when only one of the buckle’s two triggers is depressed, resulting in the buckle coming undone. We’ve had zero reports of a dog’s injury or death as a result of this failure.

Our team has identified the cause of this issue to be an internal spring that can come loose, and we’ve determined this failure can occur while the harness is being used as intended.

TO PARTICIPATE IN THE RECALL, FILL OUT THE FORM BELOW.

To participate in the recall, fill out the form. You’ll also be asked to provide a picture of the harness with both neck straps cut. We’ll send you your choice of a refund or ruffwear.com e-gift card for the purchase price of your Load Up Harness once your recall has been processed.

Load Up Harness with both neck straps cut

FAQ

What should I do if I purchased my Load Up Harness from a retailer other than ruffwear.co.uk?

The process is the same for Load Up Harnesses purchased online, from retailers, or directly from Ruffwear. Please follow the recall process: fill out the recall form, provide a picture of the harness with both neck straps cut, and we’ll send you a ruffwear.co.uk e-gift card for the purchase price of your Load Up Harness once your recall has been processed.

What if I have more than one Load Up Harness included in this recall?

You will need to fill out a separate recall form for each Load Up Harness included in this recall.

I haven’t had any problems with my Load Up Harness. Can I continue to use it?

We recommend you follow the recall process: fill out the recall form, provide a picture of the harness with both neck straps cut, and we’ll send you a ruffwear.co.uk e-gift card for the purchase price of your Load Up Harness once your recall has been processed.

When will a new Load Up Harness be available?

Ruffwear has identified the cause of this issue and is actively working on a solution for the Load Up Harness. We don’t currently have an estimated timeframe for when a new design will be available.

How long does it take to get my e-gift card?

We’re going to process all claims in the order they’re received. An e-gift card credit will be emailed to you the same day your claim is processed.

Personal Information

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